Shipping and Returns
- Sales and shipping are limited to the United States and Canada.
- Unless otherwise indicated, all shipping charges include the total of shipping and handling. Also, unless otherwise indicated, merchandise is shipped via USPS using Priority Mail at zone rates, or Standard Ground/UPS for larger quantities. This provides for the most consistant and affordable service for our customers. Merchandise orders are processed in 1 to 3 business days generally resulting in a delivery of 3 to 5 business days. Every attempt is made to expedite order processing, however, we do not warrant these expectations. When free shipping is offered, the shipping method is determined entirely at our discretion.
- Ebook purchases and downloadable product purchases are non-refundable. Compatability issues are entirely the responsibilty of the purchaser. Download links remain active for three download attempts within 24 hours of completed purchase. Contact us concerning any download difficulties within 3 days of date of purchase.
- Merchandise purchases are non-returnable. With the exception of a manufacturing defect or damage not resulting from shipping or customer handling and use. In such case, merchandise is returnable only for an exchange of identical merchandise within 30 days from the date of purchase. This first requires contacting us and requesting a return authorization. Upon our review, return instructions will be sent to the customer. The review of this process and our final decision is made entirely at our discretion. If merchandise is returned to us without first requesting a return authorization, it will not be processed.
- Unless otherwise indicated, DVD or CD merchandise produced and sold by Silent Safari™ is a commercially replicated product. When duplicated on-demand applies to any particular product, that information will be indicated in the product description.